Terms and Conditions

Return Policy: We welcome returns for all non-custom items within 7 days of delivery. The customer is responsible for all costs associated with returning the product.

Custom products are non returnable. 

Cancellation Policy

We accept cancellations up to 24 hours after the order is made with zero cost to the customer. However if a cancellation is made after 24 hours, the customer may still cancel but is is responsible for a cancellation fee of $300. 

Inspection

Please inspect crate for any damage that might have occurred in shipping. If the crate is damaged, please open crate and inspect the item with driver present. If damage is found, please take pictures, reject the shipment, and notify us immediately so we can resolve the problem.  

If the product is damaged, a claim will be filed and the product will be replaced at no expense to the buyer. 

We are not liable for damage that has occurred after delivery. If there is any damage that occurs after delivery, please contact us. We will call you and do our best to help remedy the problem. 

Rustic Wood 

Each individual piece of rustic wood has grain patterns that are completely unique. Non painted, and rustic products will have some variation of grain and location of knots. This individuality makes every piece, uniquely yours. 

Wood Movement and Slabs 

We are not responsible for any natural movement of wood. Natural wood moves throughout the year depending on humidity levels and season. Our construction techniques ensure functionality to let the wood move throughout this natural process. Maintaining consistent humidity levels in your home will help the stability of wood products.

Wide slabs have a higher tendency to move and do not retain perfect flatness. However, this should not interfere with the functionality of the piece. We thoroughly dry our slabs and flatten them in a humidity controlled environment to ensure they are as flat as possible. This helps stabilize the slab and preserve its long lasting functionality.